Shipping Policy for Sailing Britican Sailing Guides
Effective Date: 15th September 2023
Thank you for choosing [Your Company Name] for your sailing guide needs. We want to ensure that your experience with us is as smooth as sailing on calm waters. Please review our shipping policy below to understand how we handle the delivery of both physical and digital sailing guides.
1. Shipping Methods for Physical Products:
We offer the following shipping methods for physical products:
Standard Shipping:
- Delivery Time: 5-10 business days (within the continental United States)
- Shipping Fee: Free
- Tracking: Available
International Shipping:
- Delivery Time: Varies by destination (typically 7-21 business days)
- Shipping Fee: Free
- Tracking: Available for most destinations
2. Digital Product Delivery:
For digital sailing guides, you will receive immediate access to download them upon completing your purchase. Here’s how it works:
- After your payment is confirmed, you will receive an order confirmation email, which will contain download links for your digital sailing guides.
- You can also access your digital products by logging into your account on our website. Simply go to the “My Downloads” section to access your purchased guides.
3. Order Processing:
- Orders for physical products are typically processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
4. Shipping Destinations:
We ship physical sailing guides to addresses within the United States and to select international destinations. For international shipping, please note that customs fees, import duties, and taxes may apply, and these are the responsibility of the recipient.
5. Shipping Notifications:
- You will receive a confirmation email with your order details once your order has been successfully placed.
- A shipping confirmation email with tracking information will be sent upon email request to Kim@SailingBritican.com
6. Tracking Your Order:
- You can track the status of your physical order by using the tracking number provided.
- Digital products can be accessed through your account without the need for tracking.
7. Shipping Delays:
While we make every effort to ensure timely delivery of physical products, please note that shipping delays may occur due to unforeseen circumstances such as weather, carrier issues, or other factors beyond our control. If you experience a significant delay, please contact our customer support team for assistance.
8. Lost or Damaged Shipments:
In the rare event that your physical order is lost or arrives damaged, please contact our customer support team within 14 days of the expected delivery date. We will work with you to resolve the issue and either replace the item or issue a refund as appropriate.
9. Return Shipping:
If you wish to return a physical sailing guide, please refer to our Return Policy for detailed instructions on the return process.
10. Contact Information:
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us:
Sailing Britican, Kim@SailingBritican.com, 901-403-3067, 104 Farmingdale Rd, Fuquay Varina, NC 27536
We appreciate your business and trust in Sailing Britican. We are committed to providing you with high-quality sailing guides and excellent customer service.
Please note that this shipping policy is subject to change without prior notice. Any changes will be updated on our website.
